Delivery and Returns
JIMBAG offers FREE delivery on all UK orders!
Delivery Notifications: You will receive an email to the address you provide once your order has been dispatched - this email contains the tracking number for your order so you can track it online right to your door.
Delivery Timescale: The delivery timescale is specified on the product page to indicate when you will receive your order (does not include mobile version). We always aim to process orders within 24 hours of them being placed. Next day delivery only applies to the next business day and therefore if an order is placed on Friday it will most likely be delivered the following Monday. Orders will not be processed or delivered during national holidays.
Delivery cut-off time: All orders placed after 3pm will only be dispatched the following business day. Orders placed after 3pm on Friday will be processed the following Monday.
|Option||Timescale and courier||Cost|
|Standard Delivery||Royal Mail 2-5 working days||Free|
|Express Delivery||Royal Mail non-guaranteed 24 hours, excluding Sundays||£2.50||
|Guaranteed Next Day Delivery||DPD / Royal Mail Next Day Special Delivery Guaranteed, excluding Sunday's, holidays||£5.99||
Standard Delivery (2-5 working days): Our free delivery service is sent with Royal Mail's tracked and signed service - you will be able to track your parcel on the Royal Mail website and will need to sign for it upon delivery.
Express Delivery (1-2 working days): We offer an express delivery option which costs £2.50. Items are shipped with Royal Mail via a tracked and signed service and are estimated to arrive in 1-2 days, excluding Sundays and national holidays. This is not a guarantee and in some cases items may take longer to arrive.
Guaranteed Next Day Delivery (1 working day): If you need your item the next business day we offer a courier delivery option which costs £5.99 and is delivered by Royal Mail Next Day Special Delivery Guaranteed or DPD (package weighs more than 1kg). All next day delivery orders placed before the cut-off time will be processed and dispatched on the same day to be delivered the following business day. Any orders placed after the cut-off time on Friday will be delivered the following Monday, provided this is not a national holiday.
Please note we DO NOT offer guaranteed next business day delivery to the following postcodes (BT, IV, KA, KW, PA, PH, GY, JE) and locations:
Isle of Man
Isle of Wight
Isles of Scilly
Republic of Ireland
Jersey Channel Islands
International Deliveries: The delivery estimates above DO NOT apply for international deliveries. International orders are shipped by Royal Mail International, or private couriers such as FedEx or UPS, and usually costs £7.50, depending on the destination. The delivery timescale is a non-guaranteed 3 - 10 business days.
If, when you receive your purchase, there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact JIMBAG customer service team quoting your order number, your name and address, and details of the product.within 7 days of receipt of your shipment to advise us of any issues.
Under the United Kingdom's Long Distance Selling Regulations, you have the right to cancel your order for any item purchased through JIMBAG and receive a full refund within 30 days.
- When received, all returns are examined by members of staff in order to determine the condition of the item, the nature of the return request and the action to be taken
- As soon as this has been done, you will be contacted by a member of our staff who will inform you of the status of the return
- All returns are usually processed on the day they are received but please allow up to 7 days for processing from the time the return was received by us
- Please note that we can only process a refund for an item after we have received it back - in cases of items which go missing in transit we will submit a request to the carrier to conduct an investigation, and only if/when they advise that the item cannot be located will we process a refund or dispatch a replacement item
Unit 3 Astra Road
Astra Business Park
Please note: You'll need to cover the postage and any relevant duty costs yourself. If using a courier service that does not deliver to a PO Box address, please contact customer services firstname.lastname@example.org
The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you'll have proof you've sent it.
It can usually take up to 21 working days (excluding weekends and public holidays) for your return to be delivered back to our warehouse in the UK, depending on your location and which postal service you use.